New to PilatesMas
Frequently Asked Questions
I am new to Pilates, where do I begin?
Is it your first time taking a pilates machine (equipment) class?
For safety we advise to start with one of our “Introduction packages”. In this class we show you how the different equipment work, look at what your specific training goals are and give advice.
*Introduction packages
We offer 3 different introduction packages; mat, equipment or combo.
Contact me for more information
Which class level is best for me?
We offer 3 different levels on our schedule: beginners, intermediate and advanced. Consult with one of the instructors if you are unsure which level is best for you.
In a beginners class there will be more explanation and the class is set at a softer pace.
In an advanced class the tempo is faster and there is a larger repertoire of exercises.
How early should I arrive before my lesson?
We ask you come at least 5 minutes ahead of your class so you can find your place in the studio on time.
What should I wear/bring?
– Make sure that you wear something comfortable that you can move in. For Pilates lessons, we recommend wearing grip socks but you can be barefoot as well.
– It is important that you do not wear loose or oversized clothing that can get caught on the equipment.
– We clean our equipment after each class.
– Water is available at the studio, but we advise you to bring your own bottle to refill.
Are there showers?
Yes there are dedicated changing rooms with showers and you are free to use.
How do I make bookings?
There are 2 ways to book a class; via our PilatesMas website or mobile app
- PilatesMas website
- Click on “book class”.
- Choose the date and session you want to join and follow the guided steps
- Mobile app
Our booking system is based on Octiv Fitness mobile app, so please follow a few simple steps in order to activate your PilatesMas account:
- In order to see our schedule, please follow this link Calendar.
- If you are interested to sign up and book a class, please click on this link Signup
What Happens Next - Instructions?
- Choose and Buy your selected package. Only for the first time you can choose one of our "Intro" packages with our special discount offer.
- Complete payment online
- Enter your contact details
- Open your email, you should have an email notification with instructions:
Once you have set-up your account, you can easily make bookings via our Scheduling section.
Should I sign up in advance of my class?
Yes! Please always sign up for your class in advance to be sure there is a place for you. We recommend signing in a minimum 24 hours ahead.
What is the cancellation policy?
For all Lessons, we have a cancellation policy of 12 hours.
In any case please contact me in advance via phone or whatsApp.
Is there a waiting list?
Yes! When a class is full but you still want to join, you will be added to the waiting list. When a place in the class becomes available you will receive an email asking to confirm your spot in the class.